Microsource Group serves telecommunications companies around the world, helping them to better understand their customers, build superior networks, find a sustainable path to growth and achieve cost leadership while maintaining a high-performance organization. We have completed more than … projects with clients seeking to confront the largest challenges and opportunities presented by the industry's continuous evolution.
Our clients are passionate about seizing opportunities to transform their businesses and our telecommunications consulting experts provide critical support and expertise to help companies achieve lasting results. We focus on developing pragmatic strategies to address our clients' most critical challenges.
• Growth: Strategy is at the core of everything we do at Bain. We act as trusted advisers, supporting telecommunications companies in making strategic decisions about wireless strategy, mobile strategy, fixed-mobile convergence, and more. We help our clients determine where to play in the future ecosystem, how to benefit from new content delivery models and new opportunities to monetize broadband, and how to partner to increase revenue pools.
• Transformation: Changing the trajectory of a business. We lead cross-functional efforts to alter a business's financial, operational and strategic directions to produce game-changing results.
• Digital: Taking advantage of disruption. We help telecoms use digital and advanced analytics to deliver on core strategy, delight customers and operate smarter and faster.
• Organizational effectiveness: An effective organization can give companies the edge that sets them apart from the competition. We ensure that entire organizations are aligned and set up to deliver on their objectives.
• Telecom simplification: Complexity creates a cycle that degrades financial results.We elevate telecoms' efficiency and effectiveness, so they can better serve their customers. Our experts in Information Technology and Performance Improvementwork to develop agile technology organizations and streamlined back-end processes that please customers and generate savings.
• Capital markets transactions: We link strategy and total shareholder return to help companies create value. Historically, Bain clients have outperformed the broader market4 to 1.
• Customer experience: We help companies develop unparalleled customer strategies. Our expertise with the Net Promoter SystemSM allows us to help companies increase customer engagement and retention while ensuring optimal service delivery, segmentation and pricing.
As boundaries between telecommunications, technology and media markets continue to fade, our telecommunications clients also benefit from the shared expertise of our Technology and Media practices.