Lean IT is the extension of lean manufacturing and lean services principles to the development and management of information technology (IT) products and services. Its central concern, applied in the context of IT, is the elimination of waste, where waste is work that adds no value to a product or service.
IT has reached an unprecedented level of complexity, and organizations heavily reliant on IT risk greater variability in performance and significantly lower customer satisfaction. The Lean continuous-improvement methodology addresses these challenges. Lean methodology has been successfully deployed in IT operations having overcome two major hurdles: IT work is less repeatable and less directly observable or measurable than traditional engineering processes.
What we do
Our application of Lean methodology takes an end-to-end view, starting with the IT customer. This ensures that improvement occurs across all IT processes. Our approach has proven to have significant and lasting impact for both providers and insourcers.
By applying Lean principals to application maintenance and development we have helped clients to improve productivity, and time-to-market.
We help clients drive higher quality and productivity by taking IT infrastructure, application development, and maintenance work practices and moving them toward a set of consistent standards that drive higher quality and productivity. We focus on three core elements of balanced performance improvement:
• Management systems
We optimize the approach of running an organization by supporting the concept of continuous improvement; a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.
• Operating practices
We focus on the organization assess each major value stream to make sure each step is valuable, capable, available, adequate, flexible, and that all the steps are linked by flow, pull, and leveling.
• Organization and behaviors
We help the organization ensure that every important process has someone responsible for continually evaluating that value stream in terms of business purpose and lean process and that everyone touching the value stream be actively engaged in operating it correctly and continually improving it.